MSP Support with PC Matic Pro +
Outsource your IT services with ITsupportLink & PC Matic Pro+
MSP (Managed Service Provider) outsourcing is the most efficient and cost-effective way for residential computer users, small to mid-size businesses, and churches to operate with quality IT support. -Here are three reasons why: First, IT support and staff management can be really complicated; Second, quality IT service employees are costly, unmanaged, and usually not experienced in covering many different issues that come up; Third, outsourcing adds a new dimension of knowledge and expertise for solving complicated IT setup and deployment issues. No two businesses with IT needs are the same, and outsourcing will provide you with reliable, trained, and experienced support in multiple areas of IT support requirements. US-Based Support: All customer service, technical assistance, and troubleshooting teams are located in the United States. All support is handled remotely; no on-site support is provided.
What is included in LEVEL I Support from CAA
(Residential and Church Support)
1-Remote login Tech Support
2-PC Matic Pro+ (Details Included Below)
3- Weekly Scans and results reports
4- Quarterly scan to review installed files for identifying bad and unknown files.
5- Option to add COMMERCIAL GRADE VPN security
LEVEL I SUPPORT COST:
One-time initial setup cost $50
$5.00 per endpoint, Paid Annually
First 30 Minutes of Remote Login support is free; $15 for each additional 15 minutes
One remote login session per month included or a total of ten per year.
Additional remote login sessions available at $50.00 per hour
What is included in LEVEL II Support from CAA
(Business Support)
1- Everything from LEVEL I is included
2- One additional weekly scan (Total of two Weekly Scans with reports)
3- Option to add One.Demarc service and support with Phone service.
LEVEL II SUPPORT COST:
One-time initial setup cost $75
$5.00 per endpoint, or $10 per server, minimum of two endpoints, Paid Annually
First 30 Minutes of Remote Login support is free; $20 for each additional 15 minutes
One remote login session per month included or a total of ten per year.
Additional remote login sessions available at $75.00 per hour
*ROUTER, FIREWALL, & SWITCH SUPPORT
*NETWORK SECURITY (VPN)
*ANTIVIRUS, MALWARE & SPYWARE OPTIONS
*SYSTEM FILE MONITORING & PATCHING
*REMOTE LOGIN TECH SUPPORT
*COMMERCIAL GRADE VPN OPTION
*DARK WEB IDENTITY SCANNING & MONITORING
What is One.Demarc?
The One.Demarc is a solution for our VoIP phone system customers that represents a TELIN SD-WAN implementation leveraging Peplink SpeedFusion and eSIM service technologies. This integration facilitates the establishment of a sophisticated VMPLS connection between the client’s local network and our centralized data center. The primary objective is to uphold the integrity and reliability of voice communication by integrating cellular failover mechanisms.
PC Matic Pro+
Contact us today to discuss pricing options and your specific needs.
ITsupportLink is a division of CAA Software, Inc.
Dahlonega, GA 30533
CONTACT US:
E-Mail Sales: Sales@CallingLink.net
E-Mail Support: Support@CallingLink.net
Local : (706) 864-4055
Atlanta : (404) 551-4230
Toll Free: 1 (866) 475-1699